At Dispatch Game Merch, we value transparency and customer satisfaction. This policy explains how order cancellations, refunds, returns, and replacements are handled for our custom-printed products.
1. Order Cancellation Policy
Cancellation Window
Orders may be cancelled within 12 hours of purchase, only if production has not yet started.
Because our products are custom-printed on demand, orders move into production shortly after being placed.
Once production begins, cancellations are no longer possible.
How to Request a Cancellation
To request a cancellation, contact us as soon as possible:
Please include your order number in the email for faster assistance.
After the Cancellation Window
If more than 12 hours have passed, or production has already started, the order cannot be cancelled.
In such cases, the order will proceed to production and shipment.
Refunds for Cancelled Orders
If your cancellation request is approved:
Refunds are issued to the original payment method
Refunds are processed within 5 business days
Banks or card providers may take additional time to reflect the refund
2. Refund & Returns Policy
Because our products are custom-printed on demand, returns and refunds are accepted only in specific situations.
Eligibility for Returns or Replacements
You may request a return or replacement if:
The item arrives damaged
The item received is incorrect
There is a manufacturing defect
Requests must be submitted within 15 days of delivery, along with clear photos of the issue.
Non-Returnable & Non-Refundable Cases
Returns or refunds will not be accepted in the following situations:
Incorrect size selected by the customer
Change of mind after 12 hours of purchase
Items returned without prior approval
Sale or promotional items (unless damaged or incorrect)
📌 Customers are strongly advised to review the size chart before placing an order.
3. How to Request a Refund or Return
To initiate a refund, return, or replacement request, contact us at:
Please include:
Order number
Description of the issue
Clear photos (if applicable)
Our support team will review your request and respond within 24 business hours.
4. Refund Approval & Processing
Once approved:
Refunds are processed within 5 business days
Refunds are issued to the original payment method
Bank processing times may vary
If a replacement is approved:
A new item will be produced and shipped
Tracking will be provided
No additional cost will be charged
5. Return Shipping
Return shipping instructions will be provided by our support team if required
Customers should not send items back without confirmation
Shipping costs are non-refundable, unless the return is due to our error
6. Late or Missing Refunds
If you have not received your refund:
Check your bank or credit card statement
Contact your bank or card provider
If the issue persists, email us at [email protected]
7. Order Changes
Requests to change order details (size, address, etc.) may be made within 12 hours of purchase, before production begins
After this period, changes cannot be guaranteed
8. Business Information & Contact
Business Name: Dispatch Game Merch
📧 Email: [email protected]
✅ Policy Summary
Orders can be cancelled within 12 hours before production starts.
Returns and refunds are accepted only for damaged, defective, or incorrect items within 15 days of delivery.